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If the issue persists, contact contact@mylospirit.com and include your error message, browser, and device information.

Contact contact@mylospirit.com. Cancellations are only possible before the order has been dispatched.

Yes, during checkout you can enter a different address.

If the order has not yet shipped, contact contact@mylospirit.com to update it.

Yes. Packages arrive in a standard brown shipping box.

Delivery is made by Royal Mail.

You will receive a confirmation with a delivery number as soon as the parcel is sent to our logistics partner.

You can pay via:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• MasterCard
• PayPal
• Union Pay
• Visa.

Log in to change account details. Guest orders cannot be updated.

To delete your account, email contact@mylospirit.com. Deletion will be processed immediately.

We take privacy seriously. Full data protection information is available on www.mylospirit.com.

All MYLO products are crafted using premium, body-safe materials to ensure comfort, safety, and durability. This includes medical-grade silicone, Cyberskin (TPE), and ABS plastic. These materials are non-toxic, hypoallergenic, phthalate-free, and commonly used in high-quality intimate products. Medical-grade silicone is especially valued for its smooth feel, durability, and easy cleaning, making MYLO devices safe for intimate use.

Yes, all MYLO devices are IPX7 waterproof, meaning they can be fully submerged in water up to 1 meter for 30 minutes. This makes them ideal for use in the bath, shower, or spa, and also simplifies cleaning.

MYLO products are designed with advanced, low-noise motors. When positioned correctly, they operate whisper-quiet, making them discreet and suitable for private or shared spaces. This makes MYLO an excellent choice if you’re looking for a quiet vibrator or discreet pleasure device.

For best performance and longevity, always use a water-based lubricant with MYLO products. Silicone-based lubricants are not recommended, as they can degrade the silicone surface over time. Water-based lubes are safe, easy to clean, and compatible with all MYLO materials.

Yes, condoms can be used with MYLO products for added hygiene or easier clean-up. Always follow the condom manufacturer’s instructions, and ensure the condom material is compatible with the lubricant you’re using.

The manual comes in the packaging. If lost, it can be viewed from here.

To maintain hygiene and extend the lifespan of your product, clean your MYLO device before and after every use.

• Wash with warm water and mild antibacterial soap
• Rinse thoroughly
• Dry with a lint-free cloth

Avoid harsh chemicals such as alcohol, petrol, acetone, or solvent-based cleaners, as these may damage the surface. Proper cleaning helps prevent bacteria build-up and keeps your device feeling like new.

First, check that the device is fully charged. If the device does not respond:

1. Press and hold the bottom operating button for 5 seconds
2. Try charging again

If the issue persists, contact contact@mylospirit.com for customer support and troubleshooting assistance.

MYLO charging cables are universal across all MYLO products. Replacement cables can be purchased separately from the official website at www.mylospirit.com, ensuring safe and compatible charging.

If your device is not charging:

• Clean the magnetic charging contacts using a lint-free cloth
• If needed, lightly disinfect using an appropriate spray

During charging, the LED light will blink, and it will remain solid once fully charged. The first charge may take up to 2 hours using a 5V/2A USB charger (Typical charge times will take 90mins).
If charging issues continue, contact contact@mylospirit.com for further assistance.

MYLO devices typically take 90mins to fully charge (5V/2A adaptor recommended), depending on the model and battery level. For optimal battery health, allow the device to charge fully before first use.

Yes, unopened MYLO products can be returned. Please contact contact@mylospirit.com for return instructions and eligibility details before sending any items back.

For hygiene and safety reasons, opened or used products cannot be returned. Returns are only accepted if the packaging is unopened and the hygiene seal remains intact.

If you received an incorrect product, contact contact@mylospirit.com as soon as possible. Our support team will help resolve the issue quickly and efficiently.

If you purchased your MYLO product from a third-party retailer, please return or exchange it directly through the original store of purchase, as MYLO cannot process exchanges for items bought elsewhere.

All MYLO devices come with a 2-year manufacturer’s warranty. Each product includes a scratch-off serial code on the box, which can be registered at www.mylospirit.com to activate the warranty - regardless of where the product was purchased.

If not registered, please keep your proof of purchase. Warranty claims may result in a replacement device or, if purchased directly from www.mylospirit.com, a refund.

Ensure your device is fully charged (initial charging may take up to 3.5 hours). If the device still does not function properly, contact contact@mylospirit.com with your proof of purchase so our support team can assist you with warranty or troubleshooting options.